Working Wisdom: quote about innovation and technology

“Technology frightens me to death. It’s designed by engineers to impress other engineers. And they always come with instruction booklets that are written by engineers for other engineers – which is why almost no technology ever works.”

Quote by John Cleese (born 27 October 1939), an English comedian and actor. He is best known as one of the members of the comedy group Monty Python, and for co-writing and starring in the TV sitcom Fawlty Towers as hotel owner Basil Fawlty. This quote comes from an interview with the BBC in November 2002 when he talked about his role as Q, a scientist working on high-tech R&D, in the James Bond film Die Another Day. In all aspects of supply chain management, the advancement of information & communication technology (ICT) is playing a fundamental role in the ability of companies to further improve collaboration and optimize their performance.