Loading Events

« All Events

  • This event has passed.

The Customer Returns Summit – 2015

Monday | 21 September 2015 - Wednesday | 23 September 2015

This event already took place

The Customer Returns Summit – 2015
Date: 21-23 September 2015
Venue: Kensington Close Hotel, (UK)
Organiser: IQPC
URL: www.customerreturnssummit.com



Maximising Profitability from your Reverse Logistics – Enhancing Process Efficiency and Customer Experience

The European online retail market is worth an incredible 233.9 billion and still growing at a ridiculous rate. The exponential growth rate of online shopping in Europe has encouraged many companies to go online, which has created a huge opportunity to reach a wider target market and drive innovation.
With this growth comes change: the customer returns process has become a major influencer in customer retail selection and has resulted in an increased focus being placed on reverse logistics.

Are you capitalising on the opportunity & gaining the competitive advantage in this space?
Building on the success of 2014, The Customer Returns Summit is back and is bringing together the most senior reverse logistics experts from leading retailers that include Debenhams, Shop Direct, Tesco, Panasonic, Argos, Sony and more.

>> Download the agenda

Why Attend?

  • Tesco share their methods to reduce returns at the point of sale and boost customer satisfaction
  • Shop Direct shares key insights into the cost-effective transformation of their customer service
  • Argos explore the benefits of collaborative approaches and outsourcing reverse logistics to increase competitiveness
  • Nokia tackles reverse logistics on global scale to maximise profitability
  • Debenhams takes a closer look at their strategies to reduce time and cost of reverse logistics to drive efficience

Establish a framework for best practice and cost-effectively advance your customer returns strategies at the Customer Returns Summit, 21-23 September 2015.

Join 70+ industry leaders in London and take advantage of and gain a comprehensive understanding of your peers’ strategies. Share experiences and develop innovative solutions to maximise the profitability of your customer returns.

You might also be interested in our two hands on workshops that take a more practical approach to enhancing your strategy and ensuring continuous improvement.





Monday | 21 September 2015
Wednesday | 23 September 2015
Event Tags:
, , , , , , , , , ,