Customer Facing Supply Chain Management and O2C – 10-12 June 2015

Customer Facing Supply Chain Management and O2C
Date: 10-12 June 2015
Location: Amsterdam, Netherlands
Organiser: marcus evans Conferences
URL: www.marcusevans-conferences-paneuropean.com

This marcus evans conference facilitates high-level knowledge exchange that will bring a fresh outlook on the E2E O2C process which is now maturing towards Customer Facing Supply Chain Management. Customer Facing Supply Chain Management is the next level of O2C process maturity which is focusing of customer front end elements and brings Order to Cash cycle firmly integrated with customer service, logistics, planning and other key functions. This event is a unique opportunity and a great discussion platform for senior level management representatives to benchmark, share experiences and find solutions to their key tasks such real-time KPI tracking, E2E process efficiency, great customer experience, increased automation and zero-touch. Current Process Owners meeting will explore the advancements mature companies have reached in the O2C and explore good practices in customer service models designs, which make the accounts receivable not only efficient but also a great customer service window with opportunities for repeat business.

Attend this premier Customer Facing Supply Chain Management and O2C Process Owners Meeting, bringing together professionals from high volume and high customer diversity industries to benchmark and hear great practices on advanced O2C and Customer Service side which will enable you to:

• See approaches to customer segmentation
• Order management best practices
• Lead practices around customer services operations models
• Expand knowledge on opportunities related to E-commerce and O2C and customer self-service web portal

For more information, please contact ConstandinosV@marcusevanscy.com or click here.