The Customer-Centric Delivery Conference 2017

This is not your run of the mill trade show or exhibition full of sales pitches. This is a one-day, senior-level conference and networking event for the retail and delivery industry. Following months of research with your peers on the frontline and covering your hottest delivery challenges, take just one day out of the office to benefit from 17 senior retailer perspectives and advanced case studies.

Are Your Delivery Propositions Meeting Customer Expectations Whilst Driving Efficiency & Profit Into Your Overall Fulfilment Strategy?

1. Surpass Customer Expectations With Market-Leading Propositions: Harness the latest market trends and consumer insights to deliver on changing customer expectations and requirements
2. Innovation, Technology & Trends – Where Is It All Going?Deciphering the latest technology and innovation developments to create cutting-edge delivery strategies
3. Seamless Delivery Tracking: Provide customers with the information they actually want for smoother customer delivery and experiences whilst avoiding customer service pitfalls
4. Advanced Return Logistics: Boost customer satisfaction and reduce the financial impact of returns on the business with best-practice reverse logistics
5. Developing Next-Level Carrier Relations & Reliability: Developing mutually-beneficial relations with key insights into the top carrier services, performance and future developments
6. Driving Profitability & Efficiency: Advice on cost-effective processes and methods for efficient e-commerce fulfilment and continued growth in home delivery
7. Same-Day, Next-Day, Nominated Day & Time Slots: Exchange practical tips and insights to adapt your existing delivery models for a diversified proposition range to meet changing customer expectations and industry standards

PLUS! This Customer-Centric Delivery Conference Also Features:

• 17+ Retailers & E-Retailers Speaking From The Frontline
• 1 Inspiring Conference Day
• 11 In-Depth Sessions Focused On Profitable & Efficient E-Commerce Fulfilment
• 6 Informal Peer-To-Peer Roundtable Discussions:A) Distribution Centre Safety – Leading Safety Culture Change B) Owning Your Last Mile C) Localisation Of Delivery Approaches D) Resolving Delivery Disputes With Perishable & Time-Sensitive Products E) Next-Level Customer Service F) Advanced Warehouse Management Systems
• Innovations, New Technologies & Future Trends Panel
• 1 ‘Meet The Speakers’ Area
• Question Time Format: Quiz The Speakers!
• 98% Average Satisfaction Rate
• Speed Networking
• Facilitated Networking Hosts
• Open Q&A

Download the brochure >>