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15th annual EMEA Customer Experience and Order to Cash

Wednesday | 14 September 2016 - Friday | 16 September 2016

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15th annual EMEA Customer Experience and Order to Cash
Date 14-16 September 2016
Venue: Prague, Czech Republic
Organiser: marcus evans Conferences
URL: www.marcusevans-conferences-paneuropean.com/

This marcus evans conference facilitates high-level knowledge exchange that will bring a fresh outlook on the E2E O2C process which is now maturing towards Customer Facing Supply Chain Management.

Customer Facing Supply Chain Management is the next level of O2C process maturity which is focusing of customer front end elements and brings Order to Cash cycle firmly integrated with customer experience, customer service, logistics, planning and other key functions.

This event is a unique opportunity and a great discussion platform for senior level management representatives to benchmark, share experiences and find solutions to their key tasks such as  great customer experience, increased digitalization, the journey toward the true E2E O2C from planning to fullfilment and order management best practices. One of the workshops will be devoted to overcoming change management challenges related to O2C transformation. Other important areas covered will include key customer master data and dispute management project.

Current Process Owners meeting will explore the advancements mature companies have reached in the O2C and explore good practices in customer service models designs, which make the O2C not only efficient but also a great customer experience window with opportunities for repeat business and strategic analytics potential.

Attend this premier Customer Facing Supply Chain Management and O2C Process Owners Meeting, bringing together professionals from high volume and high customer diversity industries to benchmark and hear great practices on advanced O2C and Customer Service side.

Key Topics

  • Benchmark customer experience and customer centricity elements
  • See automation and digitalisation journey of O2C
  • Discuss E2E from planning to fulfilment
  • Look at solutions to change management challenges in O2C transformation
  • Get innovative insight on O2C, planning and proactive stock management

Keynote speaker

Read the interview with keynote speaker Libor Stenzi, Data Quality Manager at Medtronic.

Download the interview >>


Wednesday | 14 September 2016
Friday | 16 September 2016
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