Arcadia orchestrates omnichannel fulfilment operation

Arcadia Group, a UK based multinational retailer, has selected multiple components from Manhattan’s Supply Chain Commerce Solutions portfolio to enable new supply chain processes and maximize service levels across its growing omni-channel retail operations. This was announced in a press release of March 13, 2014.
Arcadia Group operates a network of 1,500 stores in the UK, 700+ franchise and concession stores in 42 international markets, and an online retail operation serving customers in 123 countries and involving some 40 websites supporting multiple languages and currencies. Its brand portfolio includes Topshop, Topman, Miss Selfridge, Dorothy Perkins, Burton, Wallis and Evans. With such a complex and evolving commerce footprint, the retailer needed a proven, scalable supply chain platform to enable its omnichannel retail operations and to support the business’s continued growth. The Manhattan solutions will replace Arcadia’s legacy supply chain technologies and will be fully integrated with Arcadia’s other enterprise systems.

Philip Green, owner of Arcadia Group, said, “Manhattan’s solutions will help our team manage the growing supply chain complexity associated with running a multi-brand, multi-channel and increasingly international retail operation. They will help ensure our brands’ products continue to be readily available to our customers throughout the world, no matter how they choose to shop with us – in store and online.”

Alda Andreotti, Arcadia’s supply chain director added, “The Manhattan solutions will help us streamline operational processes within our distribution centers and provide us with improved visibility of both inventory and data across our supply chain operations. They will help support new routes to market as we build our e-commerce and multichannel capabilities and as we expand internationally. A more flexible fulfilment approach and the improved service levels will help us strengthen loyalty and customer relationships, which in turn will help drive revenue and profitability.”